Rick Henkel - FrameMaker-Related Stuff

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Thursday, September 29, 2005

Acrobat Web Capture causing problems

I had a user who was struggling with links in a PDF file that she was creating. The links were to Excel files stored on our company Web server (i.e., Internet links). When she clicked a link in the PDF, a Download Status dialog box appeared followed by an error message.

I was gone for a few days, so she first contacted our LAN department, who re-installed Acrobat 6 for her and spent the better part of two days trying to track down the problem.

When I returned, I opened her PDF on my PC and had no troubles when I clicked the links. So I started checking preference settings. I checked an Acrobat book that I have and discovered that the Download Status dialog box appears when you try converting a Web page to PDF. That pointed me to the preferences for Web Capture.

I checked the Web Capture page of the Preferences dialog box, and I found that my Open Web links option was set to In Web Browser, while my colleague had it set to In Acrobat. I changed her settings to In Web Browser, and everything worked fine.

- posted by Rick @ 12:32 PM

Comments:

Great design, useful info!This resourse is great!Keep it up!With the best regards!
Frank

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